Transform your customers' experience by streaming engaging on-hold / in-queue content directly into your Cisco Unified Call Manager (CUCM)

CUCM is an IP-based communications system integrating voice, data, video and mobile communications. The problem is that the Music On Hold capabilities available on CUCM are very limited and manpower-intensive.

Find out how CUBE can transform your Cisco Unified Call Manager (CUCM) content now!

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Using the CUCM MOH solution has the following disadvantages:

  • Either an IT Manager or someone in your organization must take responsibility for uploading a new MOH audio program whenever any music or message content changes. This is a manual / time-consuming process.
  • Depending on the configuration, when a customer calls in the MOH program may restart from the beginning every time.
  • Alternative MOH solutions typically requires an analogue connection (and an E&M card on a Cisco router) resulting in poor quality and unprofessional audio output.

With CUBE, MOH is streamed directly into the CUCM system. The benefits include:

  • Time and manpower savings. Eliminates the need to upload audio into the CUCM system. You no longer have to rely on an IT manager or staff member to upload content. Instead, MOH content is quickly and easily scheduled directly from the CUBE system - MOH content then automatically streams into your CUCM system.
  • MOH content flexibility to suit your business needs. You no longer have to play MOH content from the beginning. MOH message and music content can be automatically mixed and easily scheduled to start and stop based on relevant business events, or product and promotional campaigns.
  • Control. Retain control of MOH audio content within the CUBEmc cloud-based system. You can now control and manage the delivery of MOH from anywhere (remotely) and from any device with an internet connection (computer, tablet, smartphone). This makes it easy to delegate management of MOH content to a MOH provider, should you wish.

Get started with CUBE for CUCM now!

Learn more about on-hold / in-queue features for VOIP systems

"There is nothing in the industry that can match the overall reliability and level of security of the CUBE. Not only does it have the best in class messaging engine, but its unique adaptive architecture ensures we can easily modify our solution as our clients' business requirements change."

Bryan Wandel

SVP, In-Store Music & Messaging, DMI Music

Sample of Service Providers and Brands that use CUBE