We are lucky to be living in an age when customer communication has never been easier. With plenty of wonderful technologies at our disposal, there are now many opportunities for businesses to engage with customers in a new and meaningful way.
With the use of chatbot, artificial intelligence and automation technologies on the rise, the future path of customer communications is clear. On the other hand however, we must take care not to completely lose the authentic human aspect in our relations with customers.
We at CUBE are fascinated by the emergence of new communication technologies and as such we have just produced a new infographic about how businesses can strike the right balance between automation and authenticity to build better relationships with customers. Read our infographic below for more information.