Business Customer FAQs

There are overwhelming bnefits in using a physical CUBE player instead of a service that runs online in your browser or an application that you install on your phone or your computer. More

CUBE is a highly reliable solution used worldwide by leading Providers and adopted by leading organizations and major brands.

The CUBE reaches over two million people each day through prominent brands / companies like Harrods of London and Wembley Arena, and through locations owned by major brands such as: McDonalds, Burger King, KFC, Starbucks, Estee Lauder, London Underground, Honda, Dodge, and others. The CUBE is currently installed in over 50 countries worldwide.

The CUBE hardware and our software have an impeccable track record. The CUBE is the culmination of many years of diligent effort, and has proven itself in the field to be a highly reliable solution. The hardware for the CUBE is used worldwide by companies such as Microsoft and Siemens (including in mission-critical fire panel mass outcall notification systems). The technology behind the CUBE represents the culmination of over 10 man-years of development and learnings with leading MOH and audio messaging manufacturers.

There are a number of music libraries that have integrated to the CUBE platform. This includes a fantastic selection of major-label music, as well as music from independent artists. Since we work with music libraries based in different countries, we are able to offer music suitable to your business no matter which country you are based in. Additional music libraries are continually being integrated to the CUBE platform.

NOTE:

If you have an existing music service that you currently use it can easily be integrated to the CUBE platform, making it easy to create and schedule blended playlists that best suit your customer tastes.

Need more information? Contact us at sales@cubemc.com

CUBE has you well covered if your internet connection goes down. If your internet goes down the CUBE will continue to play everything it has onboard the unit (without interruption), based on the last content update it retrieved. Since it can store many thousands of songs on the unit, your music will not get stale even if your internet is down for while. When your internet connection comes back online CUBE will automatically check in to find and retrieve new content that has been added or scheduled. For additional backup, CUBE can run entirely from a USB so that everything that can be done on the network can also be done locally via USB.

Yes, if what you scheduled to play is no longer appropriate (based on the demographic of customers, or other circumstances), you can even give your staff at your different locations the ability to use their mobile phone or tablet to quickly switch out what’s playing.

1) CUBE is fast and easy to set-up.

With CUBE there is no complicated setup and configuration, just plug in the unit and in minutes your music is ready to go. The CUBE is a simple drop-in install into most network environments. In the event that the CUBE must be installed into a “difficult” network environment, it contains on board a sophisticated tool both for altering the network settings, as well as for running all sorts of connectivity diagnostics.

2) CUBE supports multiple applications on a single player and platform.

With other solutions you need different players and platforms to deliver different applications: for example, one player for in-store music & messages, another for on-hold services, and yet another for video signage. With CUBE, the same single player and platform has been designed to support a wide variety of applications. This allows you to maximize your return on investment.

3) The unique capability to evolve and upgrade in-place.

All features and applications can easily be added or upgraded remotely, with no interruptions to your customers, and without the need for costly and time consuming installer visits.

4) Smart Management features designed to respect your time.

Easily run multiple applications, control all content through multiple formats (LAN, USB, Email), use Smart Scheduling, On-board Mixing, and easy playlist scheduling and blending tools to assemble the best music and messaging mixes. You can even give your staff at your different locations the ability to use their mobile phone or tablet to quickly switch out what’s playing.

5) Uninterrupted operations and fast troubleshooting.

CUBE has the best network connectivity in the industry. If any of your locations loose their internet connection, CUBE keeps playing whatever it has onboard. And, when the internet is back, CUBE immediately checks in and updates all changes you may have made. Remotely listen in to what’s playing at any of your locations, and use built-in troubleshooting tools to resolve any issues.

6) The very best Security in the industry.

The CUBE is the most secure device in the industry. With no accessible outside ports, its own built-in firewall, and end-to-end encryption, you and your IT staff can rest assured that with CUBE there is no danger of malware, viruses, or hacking.

Streaming requires a constant dialogue between your network device and the internet. With streaming, when your internet connection goes down, you no longer hear any music playing in your establishment. CUBE utilizes store-and-forward delivery, leaving playback uninterrupted even when your internet connection is unavailable.

CUBE’s store & forward technology uses less than 1/100th the bandwidth of streaming - this means your internet connection is always as fast as it can be to meet your important business needs.

CUBE is designed to maximize your ability to engage your customers and drive the sale of new products and services, in store, online, or on the phone. CUBE supports multiple engagement applications on a single platform, including In-Store Music and Messaging, Music and Messaging on Hold, Interactive Music, Video Signage, and more. CUBE applications continue to evolve and grow every day based on the challenges we are solving for our clients.

If one of your locations happens to call in with an issue CUBE built-in diagnostic and troubleshooting tools allow you to resolve any issues as quickly as possible. CUBE gives you the ability to quickly communicate with each player at any of your locations instantaneously (even if it’s behind a firewall) allowing you to change volume or even programming while your location is still on the phone. Troubleshooting can be done from anywhere, even if you only have access to a mobile phone or tablet. CUBE even gives you the ability to listen in remotely so you could hear for yourself what is being played in real-time at your various locations.

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