All content under the topic "Smart Hold":

Easier customer service tools and software

How Serving Customers is Easier with CUBE’s Technology, Custom Tools, and Software

What technology do you need to serve your customers better? We have it, and we want to help you.

What Can Smart Hold Do?

Smart Hold is an upgraded Music On Hold (MOH) solution. A Smart Hold interacts with callers while they are on-hold. Here are a few examples of what Smart Hold with CUBE.fusion can do!

The Back-End: How to make my “On Hold” sound smart using CUBE.fusion

Having an amazing caller experience has never been easier…it’s become smart! We have created Fusion to help you give your callers a delightful caller experience.

The Heart and Brains Behind Smart Hold

Smart Hold is a way to show your callers YOU care about THEIR time. It is no secret that picking up the phone and calling a business can quickly become a frustrating endeavor. You spend time in so many areas to showcase your excellent customer service, so don’t forget to tend to what callers will first hear when they call you.

Fix broadworks moh limitations with cube

3 Limits to Traditional Broadworks MOH & How to Fix Them

One of the advantages to CUBE.fusion for BroadWorks is being able to have multiple messages for on-hold. Having multiple scripts will allow you to cross-sell, educate, and engage with customers. We can provide you with scripts, voice-overs, and planning on our end so that you can focus on what you do best.