All content under the topic "Customer Engagement":

Easier customer service tools and software

How Serving Customers is Easier with CUBE’s Technology, Custom Tools, and Software

What technology do you need to serve your customers better? We have it, and we want to help you.

Have better control of your on hold content

Moving into the future with better on-hold options for clients, providers and businesses.

Don’t make your company seem like it’s in the 1970’s or 1980’s. Modernize your customer experience far more than making your lobby have digital signage for way finding, or a menu board at a restaurant.

Why good on hold music is important for your business

The Importance of Good On-Hold Music

On-Hold Music has become a standard for businesses to use in their telephone system, but it’s important to understand why it’s used, and how to use it correctly to achieve positive results.

Engaging customers with meaningful relationships and technology

Creating Meaningful Customer Relationships in the Age of Tech (Infographic)

We are lucky to be living in an age when customer communication has never been easier. With plenty of wonderful technologies at our disposal, there are now many opportunities for businesses to engage with customers in a new and meaningful way.

How to Engage Millennials for Customer Insight and Marketing

Did you know that millennials will be responsible for 30% of retail sales by 2020? Find out how to target them in this infographic.

Being ready for the modern retail landscape

The reality of being a retailer in 2017- Infographic

Shoppers now have 24/7 access to the internet no matter where they go and retailers need to embrace this rather than fear it. Find out more in our infographic.

Customer service opportunity for engagement

Client Support: An Opportunity for Customer Engagement

Though I was able eventually to navigate out of support and to the dark art of sales, I came away with a few things that have stuck with me my entire career. I recently had a tremendous experience with Apple accessory company TwelveSouth, which I will share below, that reminded me of some of these.

How Our Customer Engagement Strategy Works

CUBE’s combination of powerful remote management tools, real-time delivery and local control over the full audio and digital brand experience, ensures that any venue can deliver the most engaging experience to visitors, at any given moment, with minimum effort.

Grow your small medium business with digital trends

Digital Trends SMBs Need to Focus On

It always wise to keep up with the latest trends: In this infographic we summarize what you need to know about the digital trends that are growing in 2016.

Shopper Marketing Trends and Strategy

Once a customer passes into your store, it’s your opportunity to get your message across within a limited timeframe. Here’s how!

The Power of Location Based Advertising & In-store Music

When the customer arrives at your store it is important that they are comfortable in their surroundings and 76% of shoppers feel more relaxed in retail stores that play music. Find out more now!

Digital Trends : Understanding and Targeting the ‘Always-On’ Consumer

This info-graphic from The Cube explains how consumers are changing, how companies need to communicate with them, and identifies the key demands that need to be considered when interacting with the ‘Always-On’ consumer.

The Coming Inflection Point, Part 4: On-Hold and In-Store Business Gaps

We previously took a bottom-up perspective to examine the desires of Joe Consumer, and the implications for the on hold and in store industry. In this fourth post, we expand on this bottom-up research by reviewing the challenges and pain points for businesses and retailers.

The Coming Inflection Point, Part 3: What Joe Consumer Wants

Now that we’ve established that major, disruptive changes are afoot, lets focus on how best you can set yourself up for future success. In this third post, we’ll thus take the bottom-up approach of reviewing the challenges and pain points from the consumer perspective.

The Coming Inflection Point: Part 1

Inflection points can be a result of action taken by a company, or through actions taken by another entity, that has a direct impact on the company. If a company successfully adjusts and takes the right path during this transformation period it can lead to a new level of growth and success.

Dont make these customer service mistakes

Do You Enjoy Aggravating Your Customers?

No matter what line of business you’re in: Customers are the life-blood of any business. You work hard to make the phone ring, and to get customers to walk through your door. You train your staff to treat customers like royalty. And then, you mess it up, by making the following five mistakes.