What Can Smart Hold Do?

Smart Hold is an upgraded Music On Hold (MOH) solution. Most callers know what to expect when they call a business with MOH - repeated messages and classical...

The Back-End: How to make my “On Hold” sound smart using CUBE.fusion

When your callers are placed on hold they do not have to listen to elevator music or irritating messages that play from the beginning each time. Having an...

The Heart and Brains Behind Smart Hold

You put your business’s phone number on everything - your “contact us” page, your business cards, mailers, and maybe even on the back of your...

New CUBE Scheduling Feature – Expire Actions

Chester with CUBE here to share about a new feature rollout… a feature we’re adding to your account, and it is available as of today! In the File section of...

Moving into the future with better on-hold options for clients, providers and businesses.

Moving into the future with better on-hold options for clients, providers and businesses. Right this moment, I’ve been sitting on hold for 18 minutes with my...

3 Limits to Traditional Broadworks MOH & How to Fix Them

1. Repeated Messages Has this ever happened to you? You call the doctor to ask about a test result and the front desk puts you on hold for the Nurse. “Thanks...

The Importance of Good On-Hold Music

On-Hold Music has become a standard for businesses to use in their telephone system, but it’s important to understand why it’s used, and how to use it correctly...

Creating Meaningful Customer Relationships in the Age of Tech (Infographic)

We are lucky to be living in an age when customer communication has never been easier. With plenty of wonderful technologies at our disposal, there are now many...

Are we creating a Secure Enterprise Internet of Things (EIoT)-Infographic

The EIoT has a great deal of potential and can be a real game changer in retail. 72% of retailers are currently engaging in EIoT projects but unfortunately many...

Meltdown and Spectre Hardware Vulnerabilities? CUBE responds!

Last week a pair of vulnerabilities were announced: Meltdown and Spectre. The underlying vulnerability affects almost all modern processors from Intel, AMD, ARM...

How to Engage Millennials for Customer Insight and Marketing

Marketing to millennials can be a bit tricky as traditional methods are often ineffective at getting their attention. Marketers need to think differently about...

The reality of being a retailer in 2017- Infographic

Online and offline are no longer separate entities. Up until the advent of smartphones they essentially were, but as the quality of smartphones and Wi-Fi...

Good Customer Service – Infographic

No matter how innovative a company is, the basics of good customer service will always apply. Our infographic takes you through how to provide the best possible...

Client Support: An Opportunity for Customer Engagement

Lessons from Support - When the client is at fault Good client support engages your customer At Network Associates Inc, the first stop of my tech career, I...

How Our Customer Engagement Strategy Works

CUBE, the Leading In-Store Audio And Video Platform Releases its On Site Smartphone Control Panel. The new CUBE SiteMC allows you adjust in-store audio, video...

CUBE is all about UPTIME for your business

What words strike fear and loathing into business owners, management and IT staff everywhere? Down time. Outage. We’re down. The internet is down…. The...

Why a CUBE Music Player for In-Store Music?

Many in-store music providers now offer in-store music solutions that rely entirely on music streaming, or make use of your existing computer or mobile device....

DDOS Attack Stops the Music for Others – CUBE Responds

CUBE discusses recent Distributed Denial of Service (DDOS) attacks Last Friday’s attack against Dyn Inc. was felt almost immediately after it started at 07:00...

Achieving Good Customer Service

Great customer service is something all businesses strive for. But what is good customer service, how is it achieved and how do we improve on existing customer...

Digital Trends SMBs Need to Focus On

Everyday there is a new perspective on what SMBs need to do to grow their business. It can be difficult to keep up with all the different articles outlining...

Shopper Marketing Trends and Strategy

Once a customer passes into your store, it’s your opportunity to get your message across within a limited timeframe. Here’s how! Shopper marketing: it’s a term...