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New CUBE Scheduling Feature – Expire Actions

New feature rollout from CUBE available in your account today! Now you can tell the system what to do with expired files. Continue reading

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What Happens Next?

Moving into the future with better on-hold options for clients, providers and businesses. Right this moment, I’ve been sitting on hold for 18 minutes with my insurance company. I just want to talk to a human, but … there are … Continue reading

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3 Limits to Traditional Broadworks MOH & How to Fix Them

1. Repeated Messages Has this ever happened to you? You call the doctor to ask about a test result and the front desk puts you on hold for the Nurse. “Thanks for calling the office Dr. Hildebrand, we specialize in….” … Continue reading

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The Importance of Good On-Hold Music

On-Hold Music has become a standard for businesses to use in their telephone system, but it’s important to understand why it’s used, and how to use it correctly to achieve positive results. Continue reading

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Creating Meaningful Customer Relationships in the Age of Tech (Infographic)

We are lucky to be living in an age when customer communication has never been easier. With plenty of wonderful technologies at our disposal, there are now many opportunities for businesses to engage with customers in a new and meaningful … Continue reading

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Are we creating a Secure Enterprise Internet of Things (EIoT)-Infographic

The EIoT has a great deal of potential and can be a real game changer in retail. 72% of retailers are currently engaging in EIoT projects but unfortunately many issues still remain with security. Learn about the current issues with … Continue reading

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Meltdown and Spectre Hardware Vulnerabilities? CUBE responds!

Last week a pair of vulnerabilities were announced: Meltdown and Spectre. The underlying vulnerability affects almost all modern processors from Intel, AMD, ARM and other manufacturers. This encompasses the chips found in many smart phones, computers, tablets, on hold boxes, … Continue reading

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How to Engage Millennials for Customer Insight and Marketing

Marketing to millennials can be a bit tricky as traditional methods are often

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The reality of being a retailer in 2017- Infographic

Online and offline are no longer separate entities. Up until the advent of smartphones they essentially

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Good Customer Service – Infographic

No matter how innovative a company is, the basics of good customer service will always apply.

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